Why urban infrastructure O&M system needs increased autonomy?

An exemplary case of PPP project - surface transport !

Though there are already provisions which suggests autonomy in O&M contracts to certain extent at present, but apparently there is further need of functional, financial and decision making autonomy in operation and maintenance (O&M)plan including concerned O&M agency, regarding any given infrastructure project, specially were public safety is a concern, an autonomy to the extent beyond conventional scopes of O&M contracts.

Why this thought even worth consideration and review? Because lack of autonomy can restrict O&M agencies to take prompt critical decisions or can encourage them to unnecessarily prolong, manipulate or ignore some of the important decisions and actions demanding urgency and which are vital for health of project and safety of users and which might otherwise get delayed caught in the complexity of paperwork. For instance, an expressway O&M agency can escape from taking responsibility of mishaps and causalities blaming it to faulty road design by the original infrastructure design agency involved, while design agency can shy away from responsibility saying safe operation of system is in scope of O&M agency or may be it is due to bad maintenance, meanwhile life of commuters would be constantly at stake. But with higher level of autonomy O&M agency can take vital decisions and actions on their own like- post functional design modification in case of expressway, infrastructure retrofit, conducting safety audit and associated changes, life safety installations and safety enforcement measures which can prevent those traffic accidents for example. Also autonomy comes with implied accountability, so now the O&M agency while enjoying the autonomy will also feel a sense of responsibility both morally and legally towards minimizing and preventing those expressway mishaps and can be held accountable in case  such events occur and their performance can also be linked to their monetary gain/ penalty provisions, credit rating ranking, pre-mature termination of contract etc. hence creating a scope of active, innovative and higher performance standards in this new O&M environment.  

There has to be increased level of autonomy for O&M agencies to innovate and to take certain fiscal decisions on their own, which might be vital for public safety and absorption of unperceived growth, autonomy of technology integration to leverage technological opportunities which might have been unavailable at the time of conception and design of project, autonomy to conduct required design changes and retrofit based on peculiar first hand regional experiences gained in course of operation. Of course this strengthened decisive power of should come with certain administrative supervision and stakeholder’s say.

This allocation of autonomy seems justifiable because no one else knows the actual functional and fiscal health of said project, regional and local constraints and infrastructure gaps etc. better than those who are operating and maintaining the said project and assets 24X7 and are in constant contact of end users, knowing it better than even those who originally conceived and built the project. Autonomy if constrained or hampered or for namesake, specially at policy and post functional level, scope of O&M assumes a mechanical and procedural significance and restrict itself only to the often under-perceived operational efficiency and safety level just to the rigid, predefined performance standard with little scope for innovation in terms of physical infrastructure modification, procedural and strategic retrofit and scope of maintenance remains only limited to restoring the degraded infrastructure to its somewhat originally perceived state. O&M will have to be much more than the established notion of routine work as prescribed in the O&M manual or as described in present scope of contract. A wholesome O&M process specially in urban and regional infrastructure projects has to be a dynamic process, a learning experience, continually reinventing itself as per dynamic regional growth, absorbing economic changes and technological advancement, streamlined to the long term vision of regional growth. 

Historic City of Varanasi and tourism heat map along the edge of river Ganges.

Image Source: Google Earth & Sightsmap

What planners of urban environment can learn from online environment?

Radical possibilities if they get it right!

The single largest advantage of online environment over urban environment is that online environment is spontaneously morphing and mutating. It’s a spontaneous collaborative environment with user generated content, individually conceived collective community efforts, within a larger set of easy to understand rules with basic governance and minimal intervention. Best part is that it all comes unasked. All you need to do is to create an online platform intuitive and sticky enough to appeal to masses, leaving rest up to user’s creativity. Users are motivated and willing enough to spend their own time and money and whatever it takes to contribute to this global phenomenon, mostly unasked mostly free, they are even willing to pay for it in some cases, be it social or professional networking platform (Sharing/ Facebook/ Twitter/ Linkedin) or cloud environment (Storage/ Backup) or virtual collaborative tools (Building/ Sharing/ Docs), open source programming environment (Building Blocks/ Learning/ Sharing) or just a platform to share their own piece of mind or simply converse (blogs/Forums). Amazingly this ever-thriving virtual environment with apparently intangible inputs even gets translated into tangible outputs. A self-sustainable virtual community environment with little bit of nuisance andchaos which can be managed and currently being managed through series of governing and control instruments! Wonderful!

Let’s talk about urban environment a bit, parallel to online environment. Let’s identify the obvious constraints and major differences. Urban environment is tangible in nature, things like - raw material, physical infrastructure, resource intensive, capital and labor intensive and then there are governance and management issues since resources are limited and stakes are high. Let’s see some common somewhat overlapping traits; both urban and online environment needs basic physical infrastructure in place some of which are common as well (Power, Water, transport VS Telecom infrastructure/ Wi-max/ Wi-Fi etc. with common later part), both environment require serious manpower to build, sustain and grow, they both demand control and security, both need a heterogeneous mix of business models as well and so on. What comes to mind now? What you are thinking right now absolutely makes sense - with so much of similarities while having “people” and “community” at center stage in both cases, why haven’t we explored the mutual learning possibilities and why we haven’t been able to translate the online functional learning experience into building of physical community called “City”.

Can we do it? Think so; at least we can give it a try! By establishing a logical, statistical, mathematical and philosophical co-relation between the two, leaving possibility to weave the city fabric and its functionality further in future! This analogy of physical (urban) and virtual (online) environment presents a model of self-evolving self-sustainable community further translated into urban community where every member of community is contributing to build the “physical environment”, though they are already doing it “Socially” well at present. Can we give a community or region enough flexibility to shape its own environment, customizable up to their personal needs and choices without hampering the public interest, with basic infrastructure built in place to start with, a set of basic rules to play with, some basic building blocks to kick-start, with flexibility to select platform and tools of their choices to build, with a governing, supportive and helping hand, watchful eyes as well as security and rescue mechanism in place, with some kind of layered public, community and personal finance model and so on, all this flexibility within a controlled and transparent environment. Reinforced by supervisory control and incentive instruments! Building with a vision of “sustainable community” and “fairness ofopportunity” at center stage! Fortunately we have analytical tools, informative resources and accumulated experience of mankind today which can help extract and derive and establish useful correlation between the urban and online environment paving a way for better and sustainable future!

Making places - That street corner…

Traditional planning approach and values - being lost in transition?

Any random street corner of any random city, corner at the junction of streets, streets busy or calm, chaotic at times, still having its own order, order in transition, transition of daily commuters, transition of shifting daylight, transition of shadows, glitter of street and neon signage light, LED shop window and synchronized traffic light, that flux of casual traffic light, that changing activity landscape across the day across the seasons with occasional pause. But peculiar are the streets of old and heritage cities, cities with history, those streets and corners evolved from the centuries of planning and urban design experience, tailor-made to the local needs of community and neighborhood, with varying characteristics across the region across the city and across the world. Wisely adapted for local climate, some designed for extreme harsh summer, some for tons of snow, an ancestral legacy of planning and design up-to the last fine details of drain cover and cast iron light-pillars and articulated bollards.

Though respected, preserved and encouraged in some cities, that example and inherited legacy of urban design and planning is fast deteriorating and disappearing, sometimes out of ignorance sometimes purposefully ignored, in several parts of the world and almost in any upcoming new city in any corner of world, that local wisdom of traditional planning is increasingly being lost and being mechanized, being templatified. Traditionally those streets and corners were designed to protects commuters from harsh sun, from icy wind, and from pouring rain and sudden snow, those meandering streets used to have a texture of character with those spaces to pause and relax and in the comfortable safe niches, a place to chat and socialize and a place to engage oneself in that active buzz of street, corners reinforced to give it a distinct recognizable character. That legacy of traditional localized planning is calling for justice and revival.

Thinking about fabric ofcity especially within city boundaries, a natural question comes to mind, why a vast country with extremely diversified heritage and climatic regions and special needs should have only few standard templates of streets sections and junctions and street corners with little bit possibility of urban design integration mostly for sake of localization formalities? Templates though give advantage of planning execution, better control and cost efficiency; it tends to encourage deterioration of heritage characters and inherited values and learning mostly in the name of infrastructure and technical feasibility, commercial viability, changing lifestyle requirements, uniformity, standardization, international acceptance etc. Of-course needs are different today, speedy transport, higher population density, quantum shift in lifestyle and technology, higher latent demand, etc., hence the different planning approach visible and practiced today, but we should ask ourselves, can we incorporate those learning experience from our past generations into today’s planning process and can we infuse them in today’s “easy way out templates”? With all the technological advancement and possibilities and centuries of learning experience, one thinks that it’s somewhat possible to strike the balance between traditional learning and present planning approach preserving the character and dignity of that specific city that specific core and that neighborhood, starting right from the careful planning of that street and that street corner. All it needs is a tender heart, logical brain and collective will of planners, urban designers and policy makers and may be few extra bucks!    

Urban Underprivileged segment-what can we do for them?

While you are driving down the busy city lanes sometime of the year someday, from there to somewhere, busy negotiating ruthless traffic, busy minding the gap, minding your own business, busy processing next to-do-list on your mental map, driving with occasional subconscious glimpse of buzzing city with all that glam and beauty and buzz and noise and colors; glimpse of the city with constant familiar flux; suddenly on the footpath, on the next turn, on the traffic junction or on the dim corner of street you spot a poor deprived child, a beggar in patchwork cloth, an old discarded person or a doped fainted soul, often pretentiously indifferent but sometime being concerned it comes to your mind, what can you do for them? Why they are in that state? What opportunities they lacked? What is their future? What is the way out for them?  Is there someone listening to them? Apparently it’s not their first choices to be there in that unpleasant state!

No matter how rich, how well off, how busy you are in your own life you must have come across such instance and have thought at least for once that what can you do for them? There might be policies, might be schemes for their revival but they might not be aware of such things, there might be some poster of welfare scheme to rescue them from that situation posted right at the display board of that bus stop but may be they don’t know how to read, no one told them either, may be they are educated but they lack a caring hand to push them towards a better life, may be the sheer number of them making it difficult for city administrations to deal with them, may the same sheer number of them calls for restructuring of public welfare policies and re-engineering the implementation strategies.

Something somewhere lacking, some lessons to be learned, some immediate rescue actions need to be taken, with a sincere note of hope we need to initiate a discussion on variety of such issues on variety of platforms to come up with some concrete and realistic alternative livelihood solutions. Something which will give them a respectful livelihood and a dignified life! One still feels that it’s more of policy level issue than the monetary one. Policies like customized education, mandatory skill development, upfront plans for aging city population, teaching survival tricks and strategies right from the elementary education up to the higher education ladder and even to the uneducated population, survival from financial breakdown, survival from natural calamity, surviving from personal, professional, physical and medical emergencies, surviving poverty and old age in a dignified manner of course with institutional support, citizen participation and motivation!

We need to make every citizen skilled and able enough to earn their own livelihood even if they already have livelihood resources at disposal, even if they have family and people to take care of at present, at least as a backup livelihood plan so that they don’t end up being abandoned and begging in streets in case of major setbacks, so that at least there offspring don’t spend whole of their life on street relying on other’s mercy. Simply educating 100% of population is not the ultimate solution for urban poverty for that matter poverty of any kind, even formal education will have to be skill oriented from the very beginning; we can keep narrating encyclopedia to them later! Just an argument though, an 8 to 12 year child who has some livelihood skill up his sleeves can survive even flourish in his life picking up right opportunities, if hypothetically he has no other options left, but it might be very difficult for many of children of same age group to deal with such situations with generalized Not-so-skill-oriented mass education which is being transferred to them at school at present. Education system need to include more and more of technical and creative skill and hobby oriented course structure from the very beginning, one can even think of tailor-made customized education for every single student identifying there talent and inclination early in life. Even if they don’t have to use those skills they can peruse them as their hobby or alternative income source in course of time, and we’ll have a pool of incredibly talented, confident, morally and financially elevated citizens.